For client service teams
Know what each client is waiting on
Blue Orchid reads client and owner messages, checks each request against the signed scope, and drafts the weekly update when your team asks for it
What it handles
What the service team stops reconstructing.
- 01
Catch out-of-scope requests
See which client requests go beyond the signed scope and approved changes, with the message behind each.
- 02
Know who's waiting on whom
Separate work waiting on client input from work waiting on your team.
- 03
Draft the owner update
Ask for an owner or client update drafted from completed work, blockers and decisions, each with its source.
- 04
Settle conflicting feedback
Pull together every piece of feedback on a deliverable and see which instructions contradict each other.
One workflow, start to finish
How a new client request gets scoped.
Follow one owner request from an email to a reply that matches the signed scope.
Blue Orchid reads the approved email or message. The original stays linked.
Ask the deal file
Questions service teams ask it.
Is the current work still inside the signed scope and approved changes?
Which client requests look like extra scope?
Before we deliver, does this meet the client's acceptance criteria?
Can you turn the approved plan into tasks with review points?
Where do similar projects keep needing rework?
Approvals
What waits for a person.
- Every reply and update to a client or owner
- Change requests and anything that changes price
- Commitments on dates or deliverables
FAQs
What teams ask before starting.
Explore the work
Other teams on the same deal file.
Bring one deal your team keeps chasing.
We'll set it up there with your team, then walk you through each answer and approval.